Greener L.A. - Eco Friendly Cleaning

F A Q ' s - Frequently Asked Questions

Who will be cleaning my home?

A team of friendly and hard working cleaning professionals that have gone through the Greener-LA Training Program. Once comfortable with a team, we try our best to send the same team on each and every visit. And yes, we bring all the green cleaning tools and supplies with them to handle just about any household cleaning job. Check out our Yelp page to see what customers have to say

Are you licensed, bonded and insured?

Yes. We're fully licensed, bonded, and insured.

What if something is not to my satisfaction or expectations, any guarantees?

Yes. You are backed by our Peace of Mind Guarantee. If you're not satisfied with any area we've cleaned, you can call us within 24 hours and we'll come back and re-clean it free of charge. This is very rare,and once the first visit is fully completed, it's very unlikely for this to happen.

Do I need to be home when Greener L.A. comes?

For the first visit it's recommended that you'd be home for the first 10-15 minutes to do a quick walkthrough of your home and get acquainted with your green cleaning team. After that, most of our customers are not home when we green clean, but either way works. If you are home, you can witness how great our cleaners are. If you can't be there,it's ok. You will just be wowed when you get back to your place. As long as we get access to enter your home, you don't have to stick around or even be there.

What are your rates?

We bill $30 an hour per cleaner and usually send a team of two cleaners at $60 per hour. (Unless the job is bigger we send more)

We have a minimum of 2 hours of cleaning for the first Deep Clean and a minimum of 1.5 hours on regular visits, unless you need cleaning more than twice per week.

Below are some averages:

Size of Home Deep Cleaning Weekly Bi-weekly

1 bed 1 bath $120(Minimum) $90 $105

2 bed 1 bath $120(Minimum) $90 $105

2 bed 2 bath $150 $105 $120

3 bed 2 bath $180 $120 $150

3 bed 3 bath $210 $150 $180

4 bed 3 bath $270 $180 b $210

Do you do Laundry and other random cleaning?

Yes we can do laundry and ironing. Also Greener L.A. offers a wide variety of additional services that can be tailored to your exact needs. Please refer to the Checklist of what we cover for details. If we are unable to provide the service, we will make every effort to direct you to a Green Company that can.

What do I do before the cleaning?

Please fill out the Customer Profile that will be sent to you by your go-to-guy/girl. Include any details that may be specific to your home and get ready for an awesome cleaning experience.

Do I need to provide cleaning supplies or equipment?

Nope. We got all that covered, that's what we're here for.

What if something is damaged during the cleaning?

Our cleaners are very respectful and careful with your home. If something is damaged, you are protected. We will make every effort to repair of replace if necessary. Where appropriate, insurance claims will be filed.

What is your cancellation policy?

We require 1 business day notice if you need to change or cancel your scheduled cleaning. Less than a 1 day notice may result in a $50 cancellation fee.

What if I would like something cleaned that is not part of your house cleaning service?

Greener L.A. offers a wide variety of additional services that can be tailored to your exact needs. Please refer to the Checklist of what we cover for details. If we are unable to provide the service, we will make every effort to direct you to a Green Company that can.

How do I pay for services?

There are various ways to pay for your service for your convenience. You can pay your invoice online with a credit card, have us bill your credit card automatically on every visit, leave a check or pay cash.

What are your policies on arrival times?

- We have a 1 hour arrival time window for all visits. We always try an arrive early or on time to your appointment, but once in a blue moon there is unexpected traffic or an appointment before yours took longer because: They forgot to leave a key, had unxpected guests at home, had a spill or something extra they needed done, had a party over the weekend...etc. These things are out of our control and will eventually happen to you, so we appreciate that you be understanding. These things rarely happen, but they do happen, specially on Fridays.

- Offices and Live/Works are the exception, we will meet your time expectations for arrival and finishing times.

- We understand that those of you that have newborns or babies usually have them on strict schedule and we will do our best to always be on time.

Are there any policies for recurring customers?

- If you are flexible with your time of clean or have a time window when it can be done, please let us know. Our cleaners work their best when they don't feel rushed or pressured, just like anyone else.

Vacations/Reschedulings: If you will be out of town or need to reschedule, please notify us at your earliest convenience. The sooner we know, the sooner we can adjust the schedule and avoid late arrival for other customers.

- We will try to send out the same crew each time. Regardless, you're covered by our Peace of Mind Guarantee.

- We need a credit card on file because we have had some people that don't pay. They sadly exist. You can still pay your invoice online with any form of card,or pay by check or cash. You can pay online within 48 hours of your clean, If not paid, your card on file will be billed.

Keys/Access/Entrance
- We must have access to your home either by you being there, providing us a key or you leaving a key for us.